Effective Date: [12 Nov 2025]
At VGH Group Holdings 090825 (Pty) Ltd (“we”, “our”, “us”), we are committed to protecting the personal information of our clients, employees, partners, and website visitors in accordance with the Protection of Personal Information Act (POPIA) 4 of 2013. This statement outlines how we comply with POPIA and protect your privacy.
1. Purpose of Processing Personal Information
We collect and process personal information only for legitimate purposes, including:
- Delivering our services and products.
- Managing business relationships and communications.
- Processing transactions, invoices, and payments.
- Complying with legal and regulatory obligations.
- Improving our services, website, and customer experience.
2. Information We Collect
Personal information may include, but is not limited to:
- Name, surname, and contact details (email, phone number, postal address).
- Company or organizational information.
- Payment, transaction, or invoicing information.
- Communication history (emails, calls, messages).
- Website interaction data (IP address, browser type, pages visited).
3. Lawful Processing of Personal Information
We ensure that personal information is collected and processed lawfully, in accordance with POPIA principles:
- Accountability: We take responsibility for personal information under our control.
- Processing Limitation: We collect personal information only for specific, defined purposes.
- Purpose Specification: Information is used solely for the purpose it was collected.
- Further Processing Limitation: We do not process your information for unrelated purposes.
- Information Quality: We take steps to ensure the information we hold is accurate and complete.
- Openness: We are transparent about how we collect, use, and share personal information.
- Security Safeguards: We implement reasonable technical and organizational measures to protect personal information.
- Data Subject Participation: Individuals may request access, correction, or deletion of their personal information.
4. Sharing and Disclosure of Personal Information
We do not sell personal information. We may share personal information with:
- Trusted service providers who assist us in delivering services.
- Legal or regulatory authorities as required by law.
- Business partners for legitimate business purposes under strict confidentiality agreements.
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes. Once no longer required, personal information will be securely deleted or anonymized.
6. Your Rights
Under POPIA, you have the right to:
- Access your personal information held by us.
- Request correction or deletion of your personal information.
- Withdraw consent for processing (where applicable).
- Lodge a complaint with the Information Regulator if you believe your rights under POPIA have been violated.
To exercise any of these rights, contact our Information Officer:
7. Security Measures
We implement appropriate technical and organizational measures to prevent unauthorized access, loss, or destruction of personal information, including:
- Encrypted storage of sensitive data.
- Controlled access to information by authorized personnel only.
- Regular staff training on data protection and POPIA compliance.
8. Updates to this POPIA Statement
We may update this statement periodically to reflect changes in our practices or regulatory requirements. Updated statements will be posted on our website with a revised effective date.
VGH Group Holdings 090825 (Pty) Ltd is committed to ensuring that your personal information is treated with the highest level of care, confidentiality, and respect.